Industries / Retail & E-commerce
Every order exception handled before your customer notices.
Commerce operations are a stream of small fires: failed payments, stuck shipments, mismatched listings. Agents put them out continuously — and keep your catalogue and suppliers in sync.
Workflows we operate
Orders, catalogue, suppliers — the operations behind every sale.
01
Order & exception management
Failed payments retried and chased, address issues resolved with the customer, split shipments coordinated — exceptions worked the moment they appear.
Human gateRefunds above your threshold wait for a human decision.
02
Catalogue operations
Product data enriched and standardized, listings synced across channels, and gaps or pricing inconsistencies flagged before they cost you sales.
Human gateMerchandisers approve changes to hero products and pricing.
03
Supplier coordination
Purchase orders tracked, ETAs chased automatically, discrepancies between ordered and received flagged with the evidence attached.
Human gateBuyers settle disputes — with the full paper trail prepared.
04
Support triage & returns
Where-is-my-order answered with live data, returns processed per policy, and replies drafted for everything else — your agents clear the queue overnight.
Human gateGoodwill gestures and escalations stay with your team.
No template deployments
Charted as it runs. Operated after launch.
01
Map
We sit with your team and chart the workflow as it really runs — every system, every handoff, and the exceptions that break naive automation.
02
Run
Agents take over the manual steps inside your existing systems, with approval gates exactly where your risk and accountability live.
03
Operate
The same team monitors performance, resolves exceptions, and improves what’s live. Launch is the midpoint, not the finish line.
Pick the queue that ruins your Mondays.
Bring us the process that hurts. We'll sketch what running it with agents actually looks like.